Maybo SAFERwork Conflict Management

 

 

RTC are proud to be able to offer our clients the Maybo SAFERwork Conflict Management

training program.

 

Who is this course for?

This programme has been designed to assist staff members in dealing with customers

and service users that may become confrontational and aggressive. The training

enables the candidates to safely and effectively manage aggressive and challenging

behaviour within the work place.

 

The course has been designed to be of benefit to all sectors and roles but is of

particular importance to:

Staff who routinely deal with potentially confrontational situations

Customer Services personnel

Front line staff

Security personnel

Lone workers

Local Authority staff

Transport staff such as Bus, Train, Tube and Taxi drivers

 

Why should I take this course?

 

Unfortunately in the world we live in today arguments and confrontation seems to be

commonplace, even at times intruding into our work environment. Many of us have

had to face insults and verbal abuse within our working day, indeed it is often seen

as part of the job. The real problem lies in the fact that the situation can, without

the correct approach, rapidly spiral out of control and escalate to a potentially

dangerous or violent situation. Until the creation of Maybo’s Conflict Management

training programme, there was a lack of recognised training to tackle this pressing

issue. This Maybo programme enables candidates to understand how a situation can

escalate out of control, and by understanding this candidates are given the

necessary skills to calm a situation, without resorting to the use of force.

 

What does the course cover?

 

This programme has been designed to enable candidates to look at how confrontation

occurs within their work place and role. The course then builds upon this by equipping

the candidate with the knowledge and skills to prevent and defuse these situations

in the future, as well as enabling them to reduce the potential risks to both themselves

and others. Throughout the course we will examine:

Health and safety responsibilities

Policy and guidance

Identifying potential flashpoints

Triggers and inhibitors

Proactive service delivery

Risk reduction

Verbal and non-verbal communication

Calming skills and techniques

How to manage incidents

Post-incident considerations and reporting

 

What level of training does my role require?

 

Candidates are given training relevant to the skills necessary for their role and the

location they work in. In order to enable us to correctly tailor the programme we will

perform a training needs assessment, which ensures that the training is designed to

suit the needs of the candidates.

 

Do I have to take an exam to pass the course?

 

No, candidates do not have to sit a formal examination on the course. However,

candidates must be able to demonstrate to the trainer that they have understood

the subject material, techniques and skills that they have been taught.

 

Will I get a certificate if I pass?

 

Yes. Once the candidate has been signed off by the trainer they will receive a

nationally recognised certificate accredited by City & Guilds, and issued by Maybo

approximately two weeks later.

 

What benefits does this course offer?

 

This programme helps employer’s to meet their duty of care to employees who

work in roles that require them to deal with people in confrontational situations,

as well as:

Reducing assaults against staff

Increases the confidence and performance of managers and staff

Creates a safer environment for staff and service users

Enhances customer service

Reduces the need to resort to force

Protects the organisation from compensation claims and reputation damage

 

 

Click here to download the RTC Conflict Managment Training Marketing leaflet.